Terms & Conditions

These terms (Terms) apply to the ordering, purchase and delivery of Goods from the Website and form a contract between you and NJA A.Serwinska (NJA), registered in Poland, NIP number 5831792578, Wrzosowa 38 street, 84-208 Kielno, POLAND.

1. Definitions

Business Day means a working week day according to the Polish law.

Delivery Address means the address to which the Goods are to be delivered, as stated on your Order.

Delivery Agent means a third party delivery or shipping company engaged by NJA to deliver Goods.

Delivery Fee means a fee for the delivery of Goods.

Goods means the items offered for sale on the Website.

VAT has the meaning of Value Added Tax.

Order means a request by you to purchase Goods from NJA under these Terms.

Price means the purchase price of each Good as specified on the Website.

Privacy Policy means the NJA Privacy Policy. View the NJA Privacy Policy

Website means the site www.serwinska.pl and all sub-sites of it.

You and Your means you as the purchaser of Goods from NJA pursuant to these Terms.

A. Compliance with Terms

1. You will be bound by these Terms each time you submit an Order.
2. Each Order you place will be a separate contract between you and NJA for the supply of Goods.

B. Orders

1. You acknowledge that all Goods purchased under these Terms are intended for personal, non-commercial use only and will not be re-sold.
2. We reserve the right to cancel the Order, without being liable in any way, where the Goods cannot be expected in a reasonable way to be ordered for a personal use.
3. You may Order from NJA if you are aged 18 years or over and have an active email account at which you can be contacted and use web browser software to access the Website.
4. If you place consecutive or separate Orders, we cannot consolidate your Orders. A separate Delivery Fee, if applicable, will apply to each Order.
5. NJA reserves the right to accept or reject your Order for any reason at any time. If NJA rejects your Order you will receive a refund of any money paid.
6. Your Order becomes a sale when your Order is dispatched and NJA has issued you a Tax Invoice

C. Availability of Goods

1. We may withdraw or suspend from sale any Good displayed on the Website, either temporarily or permanently, at any time. We reserve the right to change the Price of the Good at any time. NJA will not be liable to you for any loss you or any third party suffer as a result of a withdrawal or suspension of sale or price change of a particular Good.
2. While we try and ensure that all prices on the Website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your Order at the correct Price or cancelling it. If we are unable to contact You we will treat the Order as cancelled. If you cancel and You have already paid for the goods, You will receive a full refund.
3. NJA reserves the right not to honour any incorrect offers represented on the Website made by genuine human or system error.

D. Portrayal of Products

1. While every effort has been made to portray items accurately, slight variations may occur. All pictures and images of Goods displayed are for illustrative purposes only.
2. All measurements quoted are approximate and the reproduction of colours is as accurate as photographic and publishing processes will allow. Please note there may be variations in colours dependant on the calibration and settings of individual screens and a real colours you see depend on the light conditions.
3. We make reservations for any typing errors which may occur on the website.
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E. Price and payment

1. When you place an Order, we will charge you and you agree to pay the Price and any applicable Delivery Fee.
2. All Prices are in Polish Zloty and, if VAT applies, inclusive of VAT. Any fees and charges (including Delivery Fees) imposed by these Terms also include VAT where applicable.
3. Payment methods are specified on the Website.
4. Any payment for an Order must be cleared by NJA before Goods are dispatched. If your payment cannot be processed, your Order will be rejected.

F. Delivery

1. We ship Goods only to countries specified on the Website.
2. We make every effort to deliver Goods within the estimated timescales; however delays are occasionally inevitable due to unforeseen factors.
3. If we do not deliver the goods within the estimated timescales you may call upon us to make the delivery within an additional period of time appropriate to the circumstances.
4. If we fail to deliver the goods within that additional period of time, you shall be entitled to terminate the contract.
5. We have the risk and liability for damage to the Goods during transport when delivering until you or someone appointed by you have taken physical possession of the goods.
6. If you choose to return the goods regardless of the situation you will have the risk and liability for damage to the goods during transport when returning until we have taken physical possession of the goods.
   
   

G. Order cancellations and returns

1. No cancellations or changes to Orders will be accepted, and the Goods will be delivered to the Delivery Address in an Order. You should carefully check that your Order is accurate before you submit it.
2. If we cannot contact you about your Order using the contact details you provided in the Order, after having made reasonable attempts to contact you, we will cancel your Order and refund any money paid.
3. Goods can only be returned if a physical damaged to them has occurred during the Delivery. No other returns are permitted.
4. If the original payment was made on a credit card, refunds will be processed on the same card as the original payment was made.

H. Complaints and Defective items

1. Any complaints will be handled in accordance with the legislation of Poland Republic.
2. If any errors or defects should occur with our products, you may claim remedy in accordance with statutory law on the sale of consumer goods. 
3. You acknowledge that all Goods are fully handmade painted and all complaints related to the quality of the painted work will be rejected. You also confirm and accept, that every single product is a unique work of art and differs from all other products, even if represents the same type of pattern used to produce other products.
4. Any claim or complaint notice shall be delivered to us by an email sent to address olascrafts@serwinska.pl.
   
   

I. Privacy

1. Personal Information, which you provide to us during the Order, including contact details, will be kept, used and disclosed by us in accordance with NJA’s Privacy Policy for the purpose of processing and delivering your Order.
2. You agree to obtain consent to provide NJA with Personal Information of recipients of Goods Ordered by you.
3. We may also collect (even if you do not register to the Website), and our third party providers of advertisements and content may collect, location and other information such as the URL or advertisement you came from or linked to, IP address, browser type, pages you visited from the Website etc.

J. Guarantee, Risk & Liability

1. NJA will not be liable to you for loss you or any third party suffers for a delay or failure to process your Order or deliver Goods due to inaccurate or incomplete details provided in an Order.
2. Risk and title in the Goods passes to you on the date and time of delivery of the Goods by the Delivery Agent.
3. Wo do not provide any type of guarantee or warranty. NJA excludes to the fullest extent possible under Law, all implied terms and warranties whether statutory or otherwise, relating to the subject matter of these Terms.
4. Our liability to you for loss or damage of any kind arising out of these Terms will be reduced or limited to the extent (if any) that you cause or contribute to the loss or damage.
5. We assume no liability other than what follows of statutory legislation. We cannot in any event be held liable for any indirect or consequential losses, including but not limited to loss of or damage to data through use of our web site.

K. Termination

1. We may, at our discretion, terminate the agreement for the supply of Goods to you:
2. for convenience, at any time, on giving notice to you;
3. immediately if NJA reasonably believes that you have breached these Terms.

L. Electronic Communications

1. When visiting Website or sending e-mails to NJA, you are communicating electronically with us. We communicate with the customers by e-mail or by posting notices on the Website.
2. For  contractual purposes you consent to receive electronic communications from us, and agree that all agreements, notices, disclosures and other electronic communications that we provide satisfy any legal requirement that such communications be in writing.

M. General

1. We reserve the right to make changes to these Terms at any time.
2. Should any part of these Terms be deemed unlawful and invalid and thus not enforceable, this will not affect the validity and enforcement of the remainder of the Terms.
3. A failure or delay by NJA to exercise a power or right under these Terms does not constitute as a waiver of that power or right, and the exercise of a power or right by NJA does not preclude its future exercise or the exercise of any power or right.
4. If you have any questions, comments or complaints please contact us by email at olascrafts@serwinska.pl
5. The laws of Poland Republic govern this agreement.